Report a problem
Tell us what went wrong and it reaches a person. This page routes you to the fastest queue for whatever kind of problem it is.
Where to send it
| Problem | Send it to | Response |
|---|---|---|
| Harassment, hate, threats, spam | In-app report, or safety@simplyme.app | Within 24 hours |
| Child safety | In-app report → Child safety, or safety@simplyme.app | Priority, within hours |
| A bug or broken feature | support@simplyme.app | One business day |
| Security vulnerability | security@simplyme.app | Within 48 hours |
| Copyright or trademark | copyright@simplyme.app | Two business days |
| Privacy or data request | privacy@simplyme.app | Within 30 days |
| Unresolved complaint | privacy@simplyme.app | Acknowledged in 24 hours |
Safety and abuse
The fastest route is the report option on the post, comment, profile or message itself; it carries the context with it, so a reviewer does not have to go looking. Reports are anonymous; we never tell the account who reported them.
- Do not repost or quote harmful content to draw attention to it. Report it and leave it.
- Blocking someone is silent and immediate; use it alongside reporting.
- For child safety, please send a link or username rather than the material itself. Forwarding it can be unlawful. See our Child Safety Policy.
Reporting a bug
A good bug report gets fixed faster. Please include:
- Your handle and what device, OS and browser or app version you are on.
- What you expected to happen, and what happened instead.
- The steps to reproduce it, in order.
- A screenshot or screen recording.
- Roughly when it happened, and how often.
Security vulnerabilities
We welcome good-faith security research. Report to security@simplyme.app.
The deal
- Give us reasonable time to fix it before going public. 90 days is our default.
- Do not access, modify or delete data belonging to other people. Use test accounts you control.
- No denial-of-service testing, social engineering of staff, or physical intrusion.
- If you follow these rules, we will not pursue legal action, we will credit you if you want the credit, and we will pay a bounty where the finding warrants one.
We acknowledge within 48 hours and keep you updated until it is closed.
Copyright and trademark
Full notice requirements, counter-notices and our repeat-infringer policy are on the Copyright & DMCA page. Incomplete notices cannot be actioned, so please read the checklist before sending.
Privacy and data requests
Access, correction, export, deletion, objection and withdrawal of consent: all handled at privacy@simplyme.app or through the self-service tools described on Data & account deletion. We never charge for a first request.
What happens after you report
- You get an acknowledgement with a reference number.
- A reviewer assesses it against our Community Guidelines. Anything that could remove an account gets human review.
- We take action, and tell you the outcome for reports you filed.
- Both sides can appeal. Appeals go to a different reviewer and we aim to answer within 7 days.
- Still not right? Escalate to our privacy officer at privacy@simplyme.app.