Help centre

When does SimplyMe launch?

We are in pre-launch. Join the waitlist and we will email you when your invite is ready. Waitlist members get in before public launch.

Is it free?

Yes. The core product, which covers posting, the feed, the Creative Studio, music and a set number of AI generations, is free. Optional paid plans add higher-resolution exports, advanced Studio tools, deeper analytics and more AI generations.

Which devices will it work on?

The web app works on any modern browser. Native iOS and Android apps arrive at launch.

I cannot sign in.

Use the “forgot password” link first. If the reset email does not arrive within a few minutes, check spam, then write to support@simplyme.app from the address on the account.

Can I change my handle?

Yes, from Settings → Profile, subject to availability. Your old handle is held for 30 days before anyone else can take it, and links to your old posts keep working.

How do I turn on two-factor authentication?

Settings → Security → Two-factor authentication. We recommend an authenticator app over SMS.

Can I have more than one account?

One personal account per person, plus additional brand or business profiles that you can switch between.

What can I post?

Photos, videos, long-form articles, and designs from the Creative Studio. Anything within our Community Guidelines.

Who can see my posts?

Whatever you choose, per post: everyone, followers only, a specific circle, or just you. Your default lives in Settings → Privacy.

Why is my post not getting reach?

Followers see your posts chronologically, so timing matters. Discovery is separate and driven by interest. If a post was labelled or limited under our guidelines you will have a notice about it, with an appeal link.

Can I edit a post after publishing?

Yes, with an edit history visible to anyone who taps the timestamp. Captions and articles can be edited; the media cannot be swapped out.

Do I own what I design?

Yes. Templates, fonts and stock assets we provide are licensed to you for use in your work; you just cannot resell them as assets. See asset licensing.

Can I use my Studio designs off SimplyMe?

Yes, subject to the licence on any provided assets you used.

I lost my work.

Projects autosave, and version history is under the project menu. If a version is missing, write to support@simplyme.app with the project name. We can often restore it.

Can I use any track in my post?

Personal accounts can use any track marked “available for posts”. Brand, business and sponsored posts need tracks marked “commercial use cleared”. Full rules on the music licensing page.

Why did the audio on my old post go silent?

A rights holder withdrew the track. We mute rather than delete, so you can swap in new audio and keep the post.

Can I upload my own music?

Yes, if you hold the master and publishing rights or have written permission. Plays inside SimplyMe earn royalties.

Do you train AI on my content?

No, not by default. Details in AI transparency.

Can I turn AI off?

Yes, entirely, in Settings → AI.

The AI wrote something wrong.

It happens. AI is confidently wrong sometimes. Always review before publishing, and use the report option on the suggestion so we can improve it.

Do I have to label AI content?

Media that is substantially AI-generated or altered, yes, and our tools label it automatically. AI-assisted captions and hashtags need no label.

Who can see my résumé?

Nobody, until you decide. Choose between everyone, connections, verified recruiters only, or private.

How do referrals work?

Members and employers can refer you for a specific role. Nothing is sent without your explicit go-ahead, and a human makes the decision, not a model.

The AI put something wrong on my résumé.

Delete it before you send it. The builder formats and phrases what you give it; anything it adds that you did not provide should come straight out. Fabricated credentials are a serious violation of our terms.

Do you sell my details to recruiters?

No. Never have, no plans to.

How do I block or mute someone?

From their profile menu, or from any post or comment. Blocking is silent; they are not told.

How do I report something?

Use the report option on the item, or see Report a problem. Child-safety reports go straight to a specialist queue.

How do I download or delete my data?

See Data & account deletion for both, step by step.

How do I cancel a subscription?

Settings → Subscription → Cancel. If you subscribed through the App Store or Google Play, cancel in that store instead. You keep access until the end of the period you paid for.

Can I get a refund?

Write to support@simplyme.app within 14 days of a charge and we will look at it. Store purchases follow that store’s refund policy.

When do creator payouts arrive?

Monthly, once you clear the threshold and your tax and identity details are verified. See monetisation.

Email support@simplyme.app. Include your handle, what you expected, what happened, and a screenshot if you have one. It roughly halves the back and forth. We reply within one business day.

Urgent safety issues: safety@simplyme.app. Outages: system status.